Can I register again if I can’t remember my information? You can obtain the Email Address you registered with by contacting the responsible department. They can also delete your current registration so you can register again.
Why do I have to enter two questions and two answers when registering for E-Services? This is required for security purposes and for accessing a forgotten password or PIN, at which time you must answer the appropriate question correctly in order to change your password or obtain your assigned PIN.
When registering, I have to choose either “My Property Tax”, “Building Permits” or “Public Works Permits”. What do those mean? “My Property Tax” is for Property Owners to register their Tax Account(s)
“Building Permits” is for Contractors to register for Residential Heating, Plumbing, and Sewer permits
“Public Works Permits” is for Utility Companies to register for Emergency Utility Cuts permits
Why am I receiving an error message stating that my Email Address is not correct? Your current Email Address may be different from the Email Address you registered with. If this is the case, you will need to sign in with the Email Address you registered with, then click on Update My Registration Information and change the appropriate information.
What if I can’t remember my Email Address? You can obtain the Email Address you registered with by contacting the responsible department. They can also delete your current registration so you can register again.
I can’t remember my password. How can I retrieve it? Click on "Forgot your password?", enter the Email Address you registered with, then
answer the question. If you answer the question correctly, you will then be able to reset your password.
I do not know my PIN. Can I contact a City department to obtain it? Your PIN is only needed if you register for My Property Tax and will be assigned to you, via email, upon successful approval of this service. If you forget or misplace your PIN, you can click on "Forgot your PIN?", enter the Email Address you registered with, then
answer the question. If you answer the question correctly, your assigned PIN will be emailed to the Email Address you registered with.
My name and/or address has changed. Will this cause a problem? Yes. This information needs to be updated.
If you have registered for My Property Tax, you can request a change to your Owner or Mailing Address information by logging into this service and clicking on the edit link next to the Owner or Mailing Address information on the appropriate tab.
If you are a Contractor or Utility Company and have registered for our Permitting services, please contact the responsible department to change your Address information.
Do I need to register to use this service? Yes, you need to register for My Property Tax to use this service.
Who can register for My Property Tax? Anyone who owns a property within the City of Windsor can register for this service, however, only ONE Property Owner may register for each Tax Account.
Can other registrants view my Tax Account information? No. Each registrant can only view their own Tax Account information.
Is the Tax information displayed in My Property Tax updated on a regular basis? Yes, the information is up-to-date at all times.
What kind of Tax information will I be able to access online? A registered Property Owner will be able to view information relating to the Property, Tax Assessment, Billing, Account status, Tax Account transactions
(as far back as January 1, 2007 or since the date they took ownership of the property), and Other Ongoing Charges specific to their registered Tax Account(s).
What kind of information do I need to know in order to register for My Property Tax? You will need to have your City of Windsor Tax Bill handy, as you will need to know your Tax Account Number and other specific information only you would know about each Tax Account you register (e.g. how your taxes are paid and the amount and date of your last payment).
What types of changes will I be able to make to my Tax Account(s) using the My Property Tax service? You can request Name changes, Mailing Address changes, enrol in/cancel/make changes to a Pre-Authorized Payment Plan (PAP), request a refund when an overpayment has been made and cancel an existing Mortgage Company.
What types of Tax documents can I request be sent to me? You can request a Letter of Authorization, Statement of Account, Income Tax Receipt and Tax Certificates be sent to you.
Are change requests or document requests done instantly? No, currently all requests for changes or documents are sent to the Tax Department. They will process the requests within 3 business days and send you a confirmation email upon completion.
How do I update the property(ies) I have registered for? You can register for properties you have recently acquired or remove properties you have sold through the Update My Registration Information option.
Who can use this service?
The Public Tax Assessment and Property Information service is available to everyone.
How do I access this service?
The Public Tax Assessment and Property Information service is accessed from The City of Windsor's website, on the E-Services dropdown menu, below the banner.
What information do I need to know to view either the Tax Assessment or Property Information available from this service?
You will be required to enter either the Street Address or Roll Number of the property you would like to search on.
Once a valid entry is selected, you will then be able to view either Tax Assessment or Property Information for that address.
Can I view all permits (e.g. Driveway Permits) for a property?
Yes. Once a valid Street Address or Roll Number is entered, a grid containing all matches found will be displayed. Click Property Info next to the correct property to display the Property Information screen.
Clicking on the Completed and Outstanding Permits button at the top of the screen will then display a list of all permits for that property.
Do I need to register to use this service? Yes, you need to register for either Building Permits or Public Works Permits to use this service.
Who can register for Building Permits or Public Works Permits? Only Contractors and Utility Companies can register for this service.
Who can apply for Building permits? Contractors can apply for Residential Heating, Plumbing, and Sewer permits.
Who can apply for Public Works Permits? Utility Companies can apply for Emergency Utility Cuts permits.
Can others view my permits? Yes, if others from your company are registered, they will be able to view all permits for that company.
Is the permit information updated on a regular basis? Yes, the information is up-to-date. Contractors may view the stage their permits are currently in. (e.g. Inspection Status, Plans Review, Zoning)
Why is some of the permit information missing? The permit information displayed on E-Services is limited to the last 3 years, as well as privacy constraints. If information is not displayed or does not seem correct, contact either the Building or Public Works Department. Zoning information or exact permit status should be confirmed in writing by the Building or Public Works Department.
What type of Registration information can I change? Most of the information you entered when you registered for E-Services can be changed using this option, which includes:
. registering for additional Services or removing any you've already registered for
. updating your Email Address, Password or Secret Questions and Answers
If you have registered for My Property Tax:
. you can also register for additional properties you've recently acquired or remove properties you have sold
What type of Registration information can't I change using this option? You cannot change Owner Names or Address information using this option.
If you have registered for My Property Tax:
. you can request a change to your Owner or Mailing Address information by logging into this service and clicking on the edit link next to the Owner or Mailing Address information on the appropriate tab
If you are a Contractor or Utility Company and have registered for our Permitting services:
. please contact the responsible department to change your Address information.
How secure is my personal information? The City of Windsor stores the information needed to handle your request on a secure server.
How secure is my credit card information? Your credit card information is not stored by the City of Windsor. The City has entered into an agreement with a third party to process the credit card payments. Credit
card information is processed by the third party on a separate server which has its own high level of security.
When inserting the payment details like a credit card number, I am required to insert my email address twice. Why? The payment process is controlled by the third party, being Teranet. This is their requirement and the City cannot change this.
What methods of payment are accepted? Payment can be made by either Visa or MasterCard, and in some locations, by American Express. Currently, our third party is unable to process payment for debit or credit/debit (e.g. Visa debit) cards.
In addition, if payment is being made by a pre-authorized credit card, be sure that sufficient funds are available, otherwise payment will not go through. Use of pre-authorized credit cards is discouraged; if a refund were required, it may prove difficult.